1. Make sure the camera is turned on, check method: the camera power switch is in the ON position

2. Please check whether the router is disconnected from the network or powered off. If so, please restore the router network. It will take a while for the router to restore the network. Please check whether the device is online after a period of time.

3. Please check whether the router has been replaced or the WIFI name, password, etc. have been modified? If there is, the device needs to be deleted and then reset and added to the distribution network.

4. Please check whether the battery of the device is dead? Inspection method: 1. The device in the APP will display a low battery red icon. 2. Whether the device is online after plugging in the USB for charging for a while and then rebooting. If it is out of power, please charge it for more than 10 hours first.

5. Please ensure that the WIFI signal of the camera installation location is smooth. Method: The mobile phone is connected to the router, and after the mobile phone gets the camera installation location, the mobile phone can watch the network video smoothly. And the wifi signal of the mobile phone is full.

6. Try not to be blocked by a load-bearing wall between the router and the camera. After passing through the wall, the wifi signal will be seriously attenuated and weakened. If the use scene really needs to pass through the wall, please put the router as high as possible and close to the camera, or set the router channel to 1 channel (1 channel is good for passing through the wall)

7. After the camera is plugged into the charger, it is still offline, please restart the camera (there is a power OFF/ON switch next to the USB charging port of the camera, toggle the power switch back and forth to restart the camera)

8. If the device is offline after using for a period of time, but after restarting the router or restarting the device, the device returns to normal, indicating that the router is overloaded due to long-term high-load use, and it is necessary to replace a router with a stronger load capacity or reduce the number of routers Number of connected devices

If the above situations have been successfully eliminated, please install the device in a strong and stable network environment, for example, install the device close to the router.