If there is no cloud storage video, please troubleshoot the problem as follows:
1、First make sure that cloud storage has been activated, there is one month of free cloud storage, or purchase cloud storage
2、Check that the purchased cloud storage has not expired.
3、Check that the camera has motion detection turned on and set to high sensitivity, the PIR human motion detector of the camera is not blocked, and someone is walking in front of the camera
4、Make sure that the router to which the camera is connected to the Internet is normal
5、The camera cannot be set to continuous recording. If it is set to continuous recording mode, the camera will not have cloud recording. It can only be set to event recording mode to have cloud recording.
6、If you check the above conditions are normal, please restart the camera or reset the camera to re-configure the network to add, or contact online customer service
