Please check as follows:
一. Check the network
1. Please check that the signal of the network environment where the device is located is strong and stable. Troubleshooting method: Connect the mobile phone to the router, and then take the mobile phone to the location where the camera is installed, and the mobile phone can watch the network video smoothly. And the wifi signal of the mobile phone is full.
2. Please check that the WIFI name of the router cannot contain special characters such as: Chinese. Please confirm repeatedly whether the entered router password is correct, and the password cannot contain special characters.
3. WIFI needs to open the broadcast, can not be set to hidden, and ensure that the mobile phone is connected to the router 2.4G frequency band to add equipment. (Check whether 2.4G and 5G are two-in-one, if it is two-in-one, you need to enter the router to split 5G and 2.4 or directly turn off 5G)
4. Make sure that the encryption method of the router’s wireless settings is WPA2-PSK type, the authentication type is AES, and the wireless mode cannot be 11n only
5. If the router enables wireless MAC address filtering, you can try to move the device out of the router’s MAC filtering list to ensure that the router does not prohibit the device from connecting to the Internet or disable MAC address filtering.
6. Make sure the DHCP service is enabled on the router. If it is not enabled, the IP address will be occupied.
7. Some routers support the anti-rubbing network function, if it is set, please close it.
8. If the routing name and password are too long, there may be a binding timeout. It is recommended to shorten the router name and password and try to connect;
9. The connected devices that can be loaded by the router have reached the upper limit. Please disconnect some devices and try to configure the network again, or try to configure the network again after the router is powered off and restarted.
二. Check the sound wave distribution network of the equipment
1. Please make sure that the camera is in the state of network configuration. You need to keep pressing the reset button of the camera for more than 6 seconds to hear a “beep” sound from the device, and see the red light of the device is always on, which means the reset is successful.
2. Turn off the bluetooth on the mobile phone, so as to avoid bluetooth affecting the sound wave distribution network
3. In the process of sonic distribution network, the mobile phone should be as close to the device as possible, and the device should be as close as possible to the router. At the same time, turn up the volume of the phone to the maximum, so that the camera can hear the sound waves from the phone.
4. When the mobile phone emits sound waves, observe whether the device has 2 beeps again. If you hear 2 beeps from the device, it means that the device has received the sound wave information. If you don’t hear it, please bring the phone close to the device, or try another phone.
5. After the observation device beeps when the mobile phone emits sound waves, does it play a piece of music? If a piece of music is playing, it means the device is connected to the router. If not, please check the router settings (see above: Check the network)
